topic Re: Sky VIP using the app in Sky Mobile

Sky VIP using the app

Rhiannonmh — Fri, 05 Dec 2025 20:17:41 GMT

Is anyone else having problems with accessing the sky VIP section on the my sky app? I just get a blank screen with just the X to close the page at the top.

Re: Sky VIP using the app

caesarome — Fri, 05 Dec 2025 20:25:22 GMT

@Rhiannonmh

It is working fine for me so try rebooing your device to see what then happens with it.

Re: Sky VIP using the app

63johnw — Fri, 05 Dec 2025 20:26:29 GMT

Hi @Rhiannonmh working fine for me. Try using just mobile data or WiFi if you are using mobile data. Try restarting your phone. Delete and reinstall the my sky app.

Re: Sky VIP using the app

Rhiannonmh — Fri, 05 Dec 2025 20:27:18 GMT

I've tried that a number of times. It hasn't worked for a while.

Re: Sky VIP using the app

Rhiannonmh — Fri, 05 Dec 2025 20:34:53 GMT

Uninstalling and reinstalling worked this time. Thanks 😺

Re: Sky VIP using the app

Sarahhartley03 — Sun, 28 Dec 2025 10:39:33 GMT

Did you manage to fix it, I've had the same problem the last couple of weeks. I've tried deleting the app and reinstalling it but it's still not working and can't get hold of anyone at Sky. They take too ling to answer the phone.

Re: Sky VIP using the app

63johnw — Sun, 28 Dec 2025 11:04:24 GMT

Hi @Sarahhartley03 yes the issue was fixed as per the post above yours.