https://helpforum.sky.com/t5/Sky-Mobile/Changed-mobile/m-p/5176103#M280070 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4573373">@Linda248</a>&nbsp;</P> <P><SPAN>Is this for a phone sent back as part of a Swap deal? If so you will need to wait for the device to be processed, checked for damage and it's value confirmed. This is already taking about 3 weeks but will likely take longer over the Christmas / New Year break.&nbsp;</SPAN></P> Sun, 28 Dec 2025 03:39:31 GMT Daniel0210 2025-12-28T03:39:31Z https://helpforum.sky.com/t5/Sky-Mobile/Changed-mobile/m-p/5176062#M280057 <P>Still charged £25 for my old mobile when will the bill be adjusted thanks</P> Sat, 27 Dec 2025 23:21:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Changed-mobile/m-p/5176062#M280057 Linda248 2025-12-27T23:21:01Z https://helpforum.sky.com/t5/Sky-Mobile/Changed-mobile/m-p/5176103#M280070 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4573373">@Linda248</a>&nbsp;</P> <P><SPAN>Is this for a phone sent back as part of a Swap deal? If so you will need to wait for the device to be processed, checked for damage and it's value confirmed. This is already taking about 3 weeks but will likely take longer over the Christmas / New Year break.&nbsp;</SPAN></P> Sun, 28 Dec 2025 03:39:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Changed-mobile/m-p/5176103#M280070 Daniel0210 2025-12-28T03:39:31Z