topic Re: Phone return in Sky Mobile

Phone return

Suncar25 — Sun, 28 Dec 2025 00:11:10 GMT

Sent a phone back to Sky and they have emailed me to say they have received it. I keep getting charged for it and the agents do t seem to know what to do

Re: Phone return

Daniel0210 — Sun, 28 Dec 2025 03:13:00 GMT

@Suncar25

Is this a phone sent back as part of a Swap deal? You need to wait for the device to be processed, checked for damage and it's value confirmed. This is apparently taking about 3 weeks but will likely take longer over the Christmas / New Year break.

Re: Phone return

Suncar25 — Sun, 28 Dec 2025 09:38:37 GMT

I returned the phone on 14th of November. Sky have said they have the phone but still getting charged

Re: Phone return

caesarome — Sun, 28 Dec 2025 09:43:55 GMT

You might want to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint