topic Re: Upgrading phones in Sky Mobile

Upgrading phones

Ste6969 — Sat, 27 Dec 2025 01:25:14 GMT

Is anyone else having issues trying to upgrade ther phone? The website keeps telling me the page hasnt been found after I click on the button to upgade on either of my phones

Re: Upgrading phones

Daniel0210 — Sat, 27 Dec 2025 04:03:03 GMT

@Ste6969

If clearing the cache or changing browser doesn't work then give Sky a call and an agent can place the order for you.

Re: Upgrading phones

Ste6969 — Sat, 27 Dec 2025 22:02:52 GMT

Thanks but that didnt work.

The whole point of the website is to be able to browse what you can upgrade to yourself, no offence to anyone but I dont want to sit on a call with someone who can hardly speak english trying to describe a phone and not being able to understand any questions I have.

Is anyone else having the issue with the upgrade section of the sky website or is it just me?

Re: Upgrading phones

PandJ2020 — Sat, 27 Dec 2025 22:04:20 GMT

@Ste6969 wrote:
Is anyone else having the issue with the upgrade section of the sky website or is it just me?

It's a common reported problem. The solution has been given.

Re: Upgrading phones

caesarome — Sat, 27 Dec 2025 22:04:55 GMT

Does it work if you use an alternative browser ?

Re: Upgrading phones

Ste6969 — Sat, 27 Dec 2025 22:18:44 GMT

No,

I've tried it on Chrome and on Safari and its the same issue

Re: Upgrading phones

63johnw — Sat, 27 Dec 2025 22:21:47 GMT

Have you tried incognito mode on your browser @Ste6969 ?

Re: Upgrading phones

Ste6969 — Sat, 27 Dec 2025 22:32:40 GMT

I've just tried that now and its the same issue