https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5175907#M280025 <P>Hi I've not received my box or postage to sen my old phone back could you please help&nbsp;</P> Sat, 27 Dec 2025 17:46:39 GMT Lornajq5 2025-12-27T17:46:39Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5175907#M280025 <P>Hi I've not received my box or postage to sen my old phone back could you please help&nbsp;</P> Sat, 27 Dec 2025 17:46:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5175907#M280025 Lornajq5 2025-12-27T17:46:39Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5175915#M280029 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4573176">@Lornajq5</a>&nbsp; you should use the packaging your new phone arrived in and the address should have been there too. If you no longer have that then you need to call sky on 150 to request it.&nbsp;</P> Sat, 27 Dec 2025 17:55:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5175915#M280029 63johnw 2025-12-27T17:55:50Z