topic Re: Applying for amobile in Sky Mobile

Applying for amobile

Leanne194 — Sat, 27 Dec 2025 09:06:54 GMT

Hoping someone could help or if someone could give me the number to speak to a human!

I applied for a iPhone 17 pro max yesterday and a watch, got to the contract signing and my daughter took the phone while I was getting my bank card to pay the up front fee £160, she clicked off of the page so I had to start again, now I can't pass the credit check and have to pay the full amount.

is there a way I can still get the products without paying all the money up front?

Re: Applying for amobile

GD1 — Sat, 27 Dec 2025 10:03:46 GMT

@Leanne194 Speaking to a CS adviser won't get you around the credit check results, if it comes back as failed it will do the same if you call, they won;t be able to override it either.

Re: Applying for amobile

Daniel0210 — Sat, 27 Dec 2025 10:15:21 GMT

@Leanne194
See this link for Skys guidance regarding credit checks ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder