https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175616#M279949 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3852267">@AndrewH80</a>&nbsp;</P> <P>The £12 upfront cost will be taken off what you will be paying for the device over the length of the contract so you can not avoid paying this if you do place the order.</P> Sat, 27 Dec 2025 10:13:03 GMT caesarome 2025-12-27T10:13:03Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175594#M279940 <P>Been told I can upgrade on 5th Jan. but looking on app says the value of my current phone is equal to what's left on credit agreement. But it also mentions an £12 upfront cost. Any way to upgrade now and not have to pay upfront cost or just hope the advisor is feeling generous to get commission?&nbsp;</P> Sat, 27 Dec 2025 09:34:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175594#M279940 AndrewH80 2025-12-27T09:34:32Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175598#M279941 <P>AIUI those costs are not negotiable.</P><P>&nbsp;</P><P>Also. The residual value of your current device is subject to inspection/condition.</P><P>&nbsp;</P><P>You can call Sky on 150 and see what options you have.</P> Sat, 27 Dec 2025 09:38:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175598#M279941 PandJ2020 2025-12-27T09:38:09Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175616#M279949 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3852267">@AndrewH80</a>&nbsp;</P> <P>The £12 upfront cost will be taken off what you will be paying for the device over the length of the contract so you can not avoid paying this if you do place the order.</P> Sat, 27 Dec 2025 10:13:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/5175616#M279949 caesarome 2025-12-27T10:13:03Z