topic No signal in Sky Mobile

No signal

Pat_z-e — Fri, 26 Dec 2025 10:36:33 GMT

I haven't been able to get a signal on my phone since last night, is there anyone else that doesn't have a signal

Re: No signal

Daniel0210 — Fri, 26 Dec 2025 10:43:59 GMT

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile

Remember Sky don't own or maintain any mobile masts so if there is a local mast issue you and others in the area will be relying on a third party fix.

Re: No signal

Pat_z-e — Fri, 26 Dec 2025 13:37:50 GMT

Hi thanks for that, I've done all the usual checks and they all seem to be fine, my wife and daughter are on the same network and they're fine, it must be an issue with my phone, I've had it about 5 or 6 years and never had a problem with it, I'll probably have to take it to a repair shop and see if they can work out the problem.

Thanks again Daniel

Re: No signal

Daniel0210 — Fri, 26 Dec 2025 14:04:52 GMT

@Pat_z-e

If you contact Sky they may suggest sending you a replacement SIM card in case yours has developed a fault.

Re: No signal

Pat_z-e — Fri, 26 Dec 2025 18:12:23 GMT

I never thought of that, thanks I'll give that a try

Re: No signal

Pat_z-e — Sun, 28 Dec 2025 12:23:16 GMT

Hi Daniel

Thanks for mentioning about my sim, I would never have thought of that, it was my sim that was the problem and not my phone 👍

Re: No signal

Sue322 — Sat, 07 Feb 2026 08:03:09 GMT

My signal is terrible. If I wasn't on WiFi calls at home. I'm permanently on SOS CALLS. also out and about I only have. One bar if I'm lucky

Re: No signal

Daniel0210 — Sat, 07 Feb 2026 08:06:17 GMT

@Sue322

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Remember Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: No signal

murty9999 — Thu, 26 Feb 2026 20:41:56 GMT

No signal at all for a few days now! Reported it and still no update! I recently moved to sky mobile and I have found there is problems with signal and streaming issue with the roaming data! This needs to improve or come renewal I will be gone!