https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175023#M279852 <P>Hard to say as you don't Sky what phone you have...</P> Thu, 25 Dec 2025 22:42:59 GMT PandJ2020 2025-12-25T22:42:59Z https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175013#M279849 I set up esim by accident and now I have nothing on my new phone. No contacts no pictures and videos. Is there any way I can deactivate the e sim and just put my physical sim card into the phone and then transfer all data across like I've done in the past. If so how do I do this Thu, 25 Dec 2025 22:29:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175013#M279849 Ceri1984 2025-12-25T22:29:53Z https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175023#M279852 <P>Hard to say as you don't Sky what phone you have...</P> Thu, 25 Dec 2025 22:42:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175023#M279852 PandJ2020 2025-12-25T22:42:59Z https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175066#M279856 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4572128">@Ceri1984</a>&nbsp; the esim won't have stopped photos etc transferring across. As art of the new phone set up it normally asks if you want to transfer photos etc from the old phone. If the esim is a replacement one and it's activated then your physical sim will be deactivated and can't be reactivated. If the esim is a new number then your old physical sim should still be working. Are all photos etc still showing in your old phone ?&nbsp;</P> Fri, 26 Dec 2025 08:15:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/E-sim-help/m-p/5175066#M279856 63johnw 2025-12-26T08:15:20Z