topic Re: Over charged bill in Sky Mobile

Over charged bill

Sammie4mark — Mon, 03 Feb 2025 08:00:22 GMT

I have been charged double what my bill is for January. I am not new to sky mobile and I haven't made any manual payments. Any ideas?

Re: Over charged bill

GD1 — Mon, 03 Feb 2025 08:03:14 GMT

@Sammie4mark Have you checked your bill online? What does it show the charges are for?

Was last month's payment missed?

Re: Over charged bill

Sammie4mark — Mon, 03 Feb 2025 16:16:41 GMT

It doesn't show anything on there and last month's bill was paid and on time. I've checked next month's and that's back to normal price

Re: Over charged bill

caesarome — Mon, 03 Feb 2025 16:19:00 GMT

@Sammie4mark

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Over charged bill

Lisa-P1987 — Mon, 03 Feb 2025 16:22:16 GMT

Thanks for escalating this. We’ve sent Sammie4mark an invite to chat.

Re: Over charged bill

Sinead_grant — Thu, 25 Dec 2025 19:20:55 GMT

I got sent a new phone cause the first phone I received was lagging. Now I'm being charged with two phones, even tho I sent the first one back

Re: Over charged bill

Daniel0210 — Thu, 25 Dec 2025 19:24:28 GMT

@Sinead_grant

That's quite normal until such time as the returned device has been processed and checked which can normally take 3 weeks and likely longer over the festive period.