topic Re: E sim for iPhone 17 in Sky Mobile

E sim for iPhone 17

Liadalton95 — Thu, 25 Dec 2025 10:40:51 GMT

Hello,

I got my daughter an iPhone 17 for Christmas on contract. I have ordered a data plan and was sent the QR code to activate the eSIM, I didn't work so I ordered a replacement e sim as that's what it suggested to do, tha also doesn't work. Any suggestions because this is ruining my Christmas Day!!

Re: E sim for iPhone 17

63johnw — Thu, 25 Dec 2025 10:45:46 GMT

Hi @Liadalton95 all we can do is point you to Skys guides. If this doesn't work you will need to phone them. This is why I always recommend setting up the phone before the big day.

https://www.sky.com/help/articles/esim-sky-mobile

Re: E sim for iPhone 17

Liadalton95 — Thu, 25 Dec 2025 10:50:04 GMT

Do you know what number I call because I can't find a number we can actually ring?

thanks

Re: E sim for iPhone 17

PandJ2020 — Thu, 25 Dec 2025 10:51:41 GMT

@Liadalton95 wrote:
Do you know what number I call because I can't find a number we can actually ring?

150 if you have a working Sky SIM, if not click on 'No, I still need help?' from the link above. For me, it only gave a chat option.

Re: E sim for iPhone 17

ShahAli — Thu, 25 Dec 2025 11:00:28 GMT

Give up to 24 hours then you should see signal

Re: E sim for iPhone 17

Liadalton95 — Thu, 25 Dec 2025 11:03:02 GMT

Will this work even though I've been unable to activate the e sim?

Re: E sim for iPhone 17

ShahAli — Thu, 25 Dec 2025 11:03:09 GMT

150 on sky mobile or landline direct number

Re: E sim for iPhone 17

Gcpreecey — Thu, 25 Dec 2025 11:29:26 GMT

I have the same issue! Any guidance would be appreciated.

Re: E sim for iPhone 17

Ashley_p — Thu, 25 Dec 2025 11:40:59 GMT

Ive had the exact same issue with my sons new phones, I called them this morning. The cancelled and reissued esims and im still having the same error.

Re: E sim for iPhone 17

Liadalton95 — Thu, 25 Dec 2025 11:43:54 GMT

I wonder if the system is overloaded

Re: E sim for iPhone 17

Ashley_p — Thu, 25 Dec 2025 18:48:54 GMT

Had a call from an agent to say they are having a problem with their system and they would call again tomorrow when it's hopefully fixed.