https://helpforum.sky.com/t5/Sky-Mobile/Esim-Activation-Issues/m-p/5174805#M279813 <P>I bought a new phone and tried transferring my old number from my mums account with sky to my account with sky but it didn't work. I've now cancelled my old data plan and got my own with a new number, but I can't activate the new sim. My phone still says I have my old number but the data plan is for the new number. Can anyone help?&nbsp;</P> Thu, 25 Dec 2025 12:34:19 GMT Michaelw05 2025-12-25T12:34:19Z https://helpforum.sky.com/t5/Sky-Mobile/Esim-Activation-Issues/m-p/5174805#M279813 <P>I bought a new phone and tried transferring my old number from my mums account with sky to my account with sky but it didn't work. I've now cancelled my old data plan and got my own with a new number, but I can't activate the new sim. My phone still says I have my old number but the data plan is for the new number. Can anyone help?&nbsp;</P> Thu, 25 Dec 2025 12:34:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim-Activation-Issues/m-p/5174805#M279813 Michaelw05 2025-12-25T12:34:19Z https://helpforum.sky.com/t5/Sky-Mobile/Esim-Activation-Issues/m-p/5174813#M279816 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571904">@Michaelw05</a>&nbsp;wrote:<BR /> <P>but it didn't work.&nbsp;</P> <HR /></BLOCKQUOTE> <P>You can't directly transfer a number between two different Sky sims even if they are on different accounts&nbsp;as the work around for this would be to move it to and then back from a PAYG network.</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571904">@Michaelw05</a>&nbsp;wrote:<BR /> <P>I've now cancelled my old data plan and got my own with a new number, but I can't activate the new sim.</P> <HR /></BLOCKQUOTE> <P>What is happening when you try to activate the sim ?</P> Thu, 25 Dec 2025 13:06:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim-Activation-Issues/m-p/5174813#M279816 caesarome 2025-12-25T13:06:18Z