https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-device/m-p/5174392#M279751 Hi not sure if anyone can help with my enquiry? Basically I'm due an upgrade on one of my devices, since the beginning of the year. I just haven't needed to. Now I have gone to upgrade this device, the sky app and website seems to be playing up? I get as far as placing the chosen device in my basket, select the next page to put the order through and the page either doesn't load or comes up with a message saying there is a problem with the site that is sky problem. The message advices to reload or go to the website but the same problem occurs. I've tried this for a week now and it keeps happening. Can anyone advice me on this problem or have any suggestions please? I would appreciate it. Thank you. Wed, 24 Dec 2025 13:49:52 GMT Charlene-1327 2025-12-24T13:49:52Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-device/m-p/5174392#M279751 Hi not sure if anyone can help with my enquiry? Basically I'm due an upgrade on one of my devices, since the beginning of the year. I just haven't needed to. Now I have gone to upgrade this device, the sky app and website seems to be playing up? I get as far as placing the chosen device in my basket, select the next page to put the order through and the page either doesn't load or comes up with a message saying there is a problem with the site that is sky problem. The message advices to reload or go to the website but the same problem occurs. I've tried this for a week now and it keeps happening. Can anyone advice me on this problem or have any suggestions please? I would appreciate it. Thank you. Wed, 24 Dec 2025 13:49:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-device/m-p/5174392#M279751 Charlene-1327 2025-12-24T13:49:52Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-device/m-p/5174400#M279752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3923040">@Charlene-1327</a>&nbsp;</P> <P>The only way to get this order placed will be by calling Sky on 150 from a phone that has a Sky sim in it.</P> Wed, 24 Dec 2025 13:58:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-device/m-p/5174400#M279752 caesarome 2025-12-24T13:58:47Z