topic Invoice for new device in Sky Mobile

Invoice for new device

Gembo12 — Wed, 24 Dec 2025 11:17:50 GMT

Hi I ordered a new phone yesterday and need to do the claim and asking for proof of purchase but none of emails that have come through are showing a receipt/invoice number?

Re: Invoice for new device

Daniel0210 — Wed, 24 Dec 2025 11:21:13 GMT

@Gembo12

There is no invoice number as such.

If this is for claiming a gift you need to use your credit agreement number without the letters as the invoice number. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre https://messages.sky.com/message-centre

Re: Invoice for new device

Gembo12 — Wed, 24 Dec 2025 11:22:53 GMT

Thank you its for the cash claimback so saying proof of purchase with invoice number product ordered and logo also date of purchase

Re: Invoice for new device

Tim1968 — Mon, 20 Apr 2026 12:57:01 GMT

I got the same thing when I ordered the galaxy s26 ultra where you get a galaxy watch 8 free I phoned sky and they just sent me an email with the product details and the imei number and the date of purchase but that's not what samsung wants they want a proper invoice or receipt.

Re: Invoice for new device

PandJ2020 — Mon, 20 Apr 2026 13:07:00 GMT

@Tim1968 wrote:
... but that's not what samsung wants they want a proper invoice or receipt.

They are aware of what Sky issue (and accept it).