topic Re: iPhone coverage in Sky Mobile

iPhone coverage

Tina161 — Tue, 23 Dec 2025 21:21:54 GMT

Hi Sky, I’m consistently getting only one bar of signal on my iPhone, which is causing poor call quality and slow data. This is happening regularly. Could you please check the network coverage and advise on a fix?
I have tried your instructions online and nothing has worked

Thanks

Re: iPhone coverage

JimM1 — Tue, 23 Dec 2025 21:29:34 GMT

@Tina161 Is it only with that iPhone device and everything else is good?

Re: iPhone coverage

caesarome — Tue, 23 Dec 2025 21:48:13 GMT

@Tina161

You have posted this in the broadband forum so are you having an issue with the connection to your wifi network or the Sky mobile data network ?

Re: iPhone coverage

Tina161 — Wed, 24 Dec 2025 07:30:20 GMT

Hello no with all devices but use my phone the most

Re: iPhone coverage

Tina161 — Wed, 24 Dec 2025 07:34:02 GMT

Hello sorry for confusion it's sky mobile network so not the right forum ?

iPhone mobile

Tina161 — Wed, 24 Dec 2025 07:38:38 GMT

I’m consistently getting only one bar of signal on my iPhone, which is causing poor call quality and slow data. I can't take calls so please can someone advise on a fix?
i have reset network settings , airplane mode on/off , different rooms

but nothing works Thanks.

Re: iPhone coverage

Chrisee — Wed, 24 Dec 2025 07:47:54 GMT

@Tina161 I have moved the thread to the Sky Mobile forum.

Sky does not run its own mobile network but instead uses the network operated by O2. Signal strength on a Sky mobile cevice in any particular location depends on where the nearest O2 base station is and isnt something Sky can control. If you live in an area with poor signal,strength from one network its worth checking the coverage from the other.networks who are. EE and the new combined 3/Vodafone network.

Sky mobile's coverage map is here https://www.sky.com/shop/mobile/coverage-checker you will find similar maps on the various other service providers sites.

Re: iPhone coverage

63johnw — Wed, 24 Dec 2025 07:55:26 GMT

Hi @Tina161 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: iPhone coverage

Tina161 — Wed, 24 Dec 2025 08:55:39 GMT

Nope no issues showing in my area

Re: iPhone coverage

63johnw — Wed, 24 Dec 2025 09:00:54 GMT

You could try calling sky on 150 and requesting a new replacement sim @Tina161 to see if that helps.

Re: iPhone coverage

JimM1 — Wed, 24 Dec 2025 09:03:22 GMT

@Tina161 Report it to sky, the mobile team may be able to see if there is a specific problem with a mast location on the O2 signal were you are!

Re: iPhone coverage

Tina161 — Sat, 27 Dec 2025 10:21:15 GMT

Yes that's right

contacted sky mobile in the end & new sim on ever so fingers crossed that works !

Re: iPhone coverage

Kai23 — Mon, 09 Mar 2026 14:20:21 GMT

Hi I took out a SIM card from Sky and am not getting any service at all, and I'm really disappointed I can't even make any calls or use my data and I already paid.

Re: iPhone coverage

Daniel0210 — Mon, 09 Mar 2026 14:23:07 GMT

Have you activated the card @Kai23

Re: iPhone coverage

Kai23 — Mon, 09 Mar 2026 14:27:01 GMT

Yes I did activate the sim a week ago and up to this day I can't get no service at all so now am paying for something I can't use at all am so unhappy

Re: iPhone coverage

Daniel0210 — Mon, 09 Mar 2026 14:31:25 GMT

@Kai23

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: iPhone coverage

Kai23 — Mon, 09 Mar 2026 14:33:16 GMT

I will like to cancel this SIM card because it's frustrating me trust me I can't deal with this **bleep** no more.

Re: iPhone coverage

Daniel0210 — Mon, 09 Mar 2026 14:36:21 GMT

@Kai23
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Has this sim worked at all? How long have you had it?