Peter

Grange77 — Mon, 22 Dec 2025 13:41:29 GMT

Hi can you restore my mobile

Re: Peter

caesarome — Mon, 22 Dec 2025 13:45:27 GMT

If it has been suspended due to a bill not being paid then Sky will not restore it until the bill has been paid in full and that the monthly payment method has been setup. Then the payment has to be cleared by the banks.

Re: Peter

SKY1992bf — Mon, 22 Dec 2025 13:46:10 GMT

@Grange77 As customers no we can't restore your mobile

Are services restricted due to non payment

Re: Peter

Grange77 — Mon, 22 Dec 2025 16:13:32 GMT

I have heart conditions as my app monitors my heart they told me they would add on to my next bill

Re: Peter

SKY1992bf — Mon, 22 Dec 2025 16:17:24 GMT

@Grange77 Billing process is fully automated and cannot be overridden by agents regardless of what you were told I'm afraid

now services are restricted the following applies

If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)

If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment

important note: if no payment is made within 56 days of payment due date of the last unpaid bill, Sky could cancel your account automatically.

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