Cancellation without my consent

ErikaG — Sun, 21 Dec 2025 20:43:05 GMT

I did not cancel this order and I do not understand why it was cancelled. I paid €459 yesterday and today I received a cancellation notification. Please explain the reason for the cancellation and advise when the refund will be processed.

Re: Cancellation without my consent

Daniel0210 — Sun, 21 Dec 2025 20:45:53 GMT

@ErikaG
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky Ireland to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder

topic Cancellation without my consent in Sky Mobile

Cancellation without my consent

Re: Cancellation without my consent