topic Re: Sky uselss in Sky Mobile

Sky uselss

TJ97 — Sat, 20 Dec 2025 15:34:48 GMT

Sky virtual assistant absolute rubbish

Data rollover stealing my balance without notice or consent

Bill wrong as agreed monthly ohone bill being overdebited

Sky are the worst organisation for customer support and stealing clients money

Re: Sky uselss

SKY1992bf — Sat, 20 Dec 2025 15:41:35 GMT

@TJ97 Data is only stored for 12 months anything older than this is now deleted

This change was communicated in April 24 but only came into force on June 4th this year

Re: Sky uselss

Daniel0210 — Sat, 20 Dec 2025 15:41:42 GMT

@TJ97 wrote:

Sky virtual assistant absolute rubbish

Data rollover stealing my balance without notice or consent

@TJ97

So after 04/06/25 any data older than 12 months was removed as per the new Sky Mobile Piggybank T's and C's. Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data then over 12 months old is removed. Your bill should show this transaction.

Customers were made aware of this change in the April 2024 price change letters/emails but it's only come into effect this year which may be why quite a few customers have forgotten about it.