topic Re: Order in Sky Mobile

Order

AngryAnt — Sat, 20 Dec 2025 12:45:34 GMT

I ordered an Ipad last night, sky took the upfront cost and I passed the credit check however I still haven't received a confirmation email of my order?

Re: Order

caesarome — Sat, 20 Dec 2025 13:07:34 GMT

@AngryAnt

You are not the first and you will not be the last to say this so the latest on your order should be found here:

https://www.sky.com/ordertracking

Re: Order

AngryAnt — Sat, 20 Dec 2025 13:13:20 GMT

Ok thank you I shall try

Re: Order

AngryAnt — Sat, 20 Dec 2025 13:13:58 GMT

It still says "coming soon"

Re: Order

caesarome — Sat, 20 Dec 2025 13:16:26 GMT

All you can do is to keep an eye on it for updates as it will let you know when it has been dispatched to DPD and they will then contact you with a one hour delivery slot.

Re: Order

AngryAnt — Sat, 20 Dec 2025 13:18:47 GMT

Do you know how long that can take please? My worry was they was going to cancel my order and say it's out of stock or something lol

Re: Order

caesarome — Sat, 20 Dec 2025 13:25:31 GMT

@AngryAnt wrote:

Do you know how long that can take please?

I'm afraid not as we are just customers here so we don't have any idea on delivery timescales..

Re: Order

AngryAnt — Sat, 20 Dec 2025 13:28:52 GMT

Can I rest assured it isn't going to be cancelled then and that it isn't an issue with item being out of stock?

Re: Order

caesarome — Sat, 20 Dec 2025 13:30:48 GMT

@AngryAnt

I would say the fact it says it says it is saying coming soon suggests you have past the credit checks because had you failed this you would have been sent a order cancelled email.

Re: Order

AngryAnt — Sat, 20 Dec 2025 13:35:07 GMT

Ok thank you for time and help it's appreciated