topic Re: Data not working abroad in Sky Mobile

Data not working abroad

Bvine — Fri, 19 Dec 2025 20:19:45 GMT

My phones says I am connected to data however my data is not working at all

Re: Data not working abroad

caesarome — Fri, 19 Dec 2025 20:25:39 GMT

@Bvine

Where are you abroad as not all conutries are cover by the daily £2 charge as others you pay for what you use.

Re: Data not working abroad

Bvine — Fri, 19 Dec 2025 20:26:31 GMT

I am abroad in spain

Re: Data not working abroad

caesarome — Fri, 19 Dec 2025 21:36:22 GMT

@Bvine

What is your spend cap set at ?

Re: Data not working abroad

Bvine — Fri, 19 Dec 2025 21:53:52 GMT

I think it's ran out but I can't check if it has ran out will that be the reason

Re: Data not working abroad

caesarome — Fri, 19 Dec 2025 22:03:22 GMT

@Bvine

You should be able to check via the app or online here:

https://www.sky.com/myaccount/mobile/sim/x/settings/spend-cap

Re: Data not working abroad

Bvine — Fri, 19 Dec 2025 22:18:20 GMT

I have bought another plan for more data and still not working on. I think it may just need to be updated for my phone. If so do you know how long this could take

Re: Data not working abroad

caesarome — Fri, 19 Dec 2025 22:22:04 GMT

@Bvine wrote:

I have bought another plan for more data and still not working on.

How did you do this as the chances are you might have ordered a new sim or did you apply this new plan to the sim you currently have as buying the plan itself isn't going to fix the issue you have with it not working.

Re: Data not working abroad

Bvine — Fri, 19 Dec 2025 22:35:31 GMT

I turned the lock of the spend cap

Re: Data not working abroad

Bvine — Fri, 19 Dec 2025 22:39:08 GMT

My data is only working on Snapchat now but still not on any other app