topic Re: Missing piggybank data in Sky Mobile

Missing piggybank data

Jono55 — Fri, 19 Dec 2025 18:13:58 GMT

We recently moved phones from iPhone 11 to iPhone 17 pro max

We have kept our same numbers

We were assured by sky on the phone & at a stand in a shopping centre our piggybank data would be rolled over

We had approx 70GB

This did not happen

Does anyone know why please?

TIA

PandJ2020 — Fri, 19 Dec 2025 18:33:50 GMT

How much do you have now?

(Remember the rollover limit was reduced from 3 years to 1 year earlier this year)

Jono55 — Fri, 19 Dec 2025 19:56:57 GMT

Nothing atall

it has all vanished

caesarome — Fri, 19 Dec 2025 20:03:28 GMT

Are you logged into the app on your new phone with the same account details that your old iphone was on ?

Jono55 — Fri, 19 Dec 2025 20:34:02 GMT

Yes think so

caesarome — Fri, 19 Dec 2025 21:35:38 GMT

All you can do is to call Sky tomorrow on 150 so they can look into this for you.