topic Re: Bill in Sky Mobile

Bill

Harry109 — Fri, 19 Dec 2025 12:46:13 GMT

Hi can you help I have sent you 12 phones back and I'm still getting charged for them the first one is an iPhone 15 pro max which you had for 2 months and I'm still paying for it. And an iPhone 15 plus which I've sent a back on at least 2 weeks ago and I'm still paying for both off them I'm not happy with this can you sort it out please

Re: Bill

Daniel0210 — Fri, 19 Dec 2025 12:50:03 GMT

@Harry109
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You've sent 12 phones back? Devices are taking at least 3 weeks to be processed, checked for damage and their value confirmed if some of these were part of a swap.

Youll need to contact Sky to chase this up.