topic Re: How do I return an I pad I ordered by mistake in Sky Mobile

How do I return an I pad I ordered by mistake

ruthy5 — Mon, 15 Dec 2025 16:49:59 GMT

I got an up grade email but I wasn't feeling well and ordered an iPad by mistake,I wanted a new I phone. How do I get to talk to a person who can help?

Re: How do I return an I pad I ordered by mistake

Daniel0210 — Mon, 15 Dec 2025 16:52:29 GMT

@ruthy5
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: How do I return an I pad I ordered by mistake

ruthy5 — Fri, 19 Dec 2025 07:33:55 GMT

Thank you. I followed your advice and got the return label instantly. I'm grateful for your help.