https://helpforum.sky.com/t5/Sky-Mobile/Outstanding-balance-credit/m-p/5170773#M279139 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4567617">@David689</a>&nbsp;</P> <P>You do not need to be making any manual payments as Sky will take who you owe automatically each month. A credit will be on your account as this is money you are owed presumably&nbsp;due to you making other manual payments in the past because if you get your timings wrong then what happens is that instead of paying the bill it goes onto your account as a credit. The credit should be used to pay your next available bill.</P> Fri, 19 Dec 2025 05:35:17 GMT caesarome 2025-12-19T05:35:17Z https://helpforum.sky.com/t5/Sky-Mobile/Outstanding-balance-credit/m-p/5170758#M279135 <P>I've tried making a early payment to a phone bill as I've had a recent phone swap and when I went to do it, it had come up saying it's failed?</P><P>I have an outstanding balance of credit and I'm not sure of what it means</P> Fri, 19 Dec 2025 00:36:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Outstanding-balance-credit/m-p/5170758#M279135 David689 2025-12-19T00:36:42Z https://helpforum.sky.com/t5/Sky-Mobile/Outstanding-balance-credit/m-p/5170773#M279139 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4567617">@David689</a>&nbsp;</P> <P>You do not need to be making any manual payments as Sky will take who you owe automatically each month. A credit will be on your account as this is money you are owed presumably&nbsp;due to you making other manual payments in the past because if you get your timings wrong then what happens is that instead of paying the bill it goes onto your account as a credit. The credit should be used to pay your next available bill.</P> Fri, 19 Dec 2025 05:35:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Outstanding-balance-credit/m-p/5170773#M279139 caesarome 2025-12-19T05:35:17Z