topic Re: Need new eSIM as current one is not valid in Sky Mobile

Need new eSIM as current one is not valid

Rosie119 — Thu, 18 Dec 2025 15:54:35 GMT

I need a new eSIM and cannot get in contact with anyone as I have no data or any networking service.

Re: Need new eSIM as current one is not valid

caesarome — Thu, 18 Dec 2025 16:02:07 GMT

Can you not order another one from here:

https://www.sky.com/shop/mobile/plans

Re: Need new eSIM as current one is not valid

Rosie119 — Thu, 18 Dec 2025 16:05:37 GMT

Hi, I don't think so because it is attached to the new phone that has been sent out and I am using it now. It just won't activate an esim on it because it's invalid now.

Re: Need new eSIM as current one is not valid

caesarome — Thu, 18 Dec 2025 16:08:15 GMT

@Rosie119

If you haven't got another phone to use to call Sky on then try this:

https://www.sky.com/help/articles/replacement-sim-sky-mobile

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.