https://helpforum.sky.com/t5/Sky-Mobile/Swap-device/m-p/5170180#M279029 <P>Hi, I have got a new mobile device via swap. I need to send the old device back within 14 days but the problem I have is that the new device is a Christmas gift so I can't send the old device back within that period. Can I extend it until the new year please?&nbsp;</P> Thu, 18 Dec 2025 10:51:21 GMT KimmyMorgz 2025-12-18T10:51:21Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-device/m-p/5170180#M279029 <P>Hi, I have got a new mobile device via swap. I need to send the old device back within 14 days but the problem I have is that the new device is a Christmas gift so I can't send the old device back within that period. Can I extend it until the new year please?&nbsp;</P> Thu, 18 Dec 2025 10:51:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-device/m-p/5170180#M279029 KimmyMorgz 2025-12-18T10:51:21Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-device/m-p/5170188#M279031 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566960">@KimmyMorgz</a>&nbsp;<BR />You aren’t contacting Sky here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers.</P> <P>&nbsp;</P> <P>14 days will be the New Year. I suspect you'll keep getting reminders but don't forget the receiving warehouses will probably be shut over and Christmas and New Year anyway.&nbsp;<BR /><BR /></P> <P>Just make sure you get proof of posting and keep it&nbsp;<EM>indefinitely.&nbsp;</EM></P> Thu, 18 Dec 2025 11:03:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-device/m-p/5170188#M279031 Daniel0210 2025-12-18T11:03:41Z