topic Re: Sim card not working in Sky Mobile

Sim card not working

Euan11 — Thu, 18 Dec 2025 08:18:37 GMT

My sim card has suddenly stopped working and i'm no longer registered on network. I therefore have no phone so can't contact anyone. How do i get a replacement sim?

Re: Sim card not working

63johnw — Thu, 18 Dec 2025 08:24:39 GMT

Hi @Euan11 first check for issues in your area

https://www.sky.com/help/articles/service-status-sky-mobile

If nothing shows then follow this link. it should lead to how to get one.

https://www.sky.com/help/articles/replacement-sim-sky-mobile

Re: Sim card not working

Euan11 — Thu, 18 Dec 2025 08:35:08 GMT

Unfortunayely no joy

Re: Sim card not working

63johnw — Thu, 18 Dec 2025 08:39:53 GMT

No joy with what @Euan11 ?

Re: Sim card not working

Euan11 — Thu, 18 Dec 2025 08:47:40 GMT

Hi @63johnw

Thanks for the links. The service status is showing as fine, so mg sim must havd failed. I've tried all the recommended options - toggling flight mode, restsrting phone, cleaning sim, etc.

The second link to get a replacement sim ends up in a virtual assistant chat which doesn't understand what a replacement sim is. It keeps asking me if i want help activating a new sim. I'm stuck. I can't even switch to a new provider as i can't get a PAC code. It's a nghtmare!

Re: Sim card not working

63johnw — Thu, 18 Dec 2025 08:56:56 GMT

Sorry @Euan11 you could try the social media links at the bottom of this page for help.

Re: Sim card not working

Euan11 — Thu, 18 Dec 2025 09:11:41 GMT

Thanks @63johnw, but I don't use social media

Re: Sim card not working

caesarome — Thu, 18 Dec 2025 09:36:42 GMT

@Euan11

This the options at the bottom of this page:

https://www.sky.com/help/articles/replacement-sim-sky-mobile

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

Re: Sim card not working

Euan11 — Mon, 22 Dec 2025 10:37:11 GMT

Hi @caesarome, thank you.

I managed to chat with an agent on Thursday, but nothing was resolved. I accessed the chat again on Friday and another agent told me I would have to wait 3-5 days for a response. I am now chatting to another agent, but very much doubt I will get a replacement sim before the New Year. The service is appalling.