https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168843#M278862 <P>My new phone has arrived and I need to send my old one back as it's still in contract and I'm currently being charged for two devices&nbsp;</P> Tue, 16 Dec 2025 17:42:55 GMT Sam101 2025-12-16T17:42:55Z https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168843#M278862 <P>My new phone has arrived and I need to send my old one back as it's still in contract and I'm currently being charged for two devices&nbsp;</P> Tue, 16 Dec 2025 17:42:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168843#M278862 Sam101 2025-12-16T17:42:55Z https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168848#M278864 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565627">@Sam101</a>&nbsp;</P> <P>What help do you need, if you placed the order as a swap then you should be able to use the packaging the new phone came in to return the other one as there should be a small return label</P> <P>on the inside of it somewhere you can use. If you do not see this then call Sky on 150 as they will work out the best way to get it to you so if you have a printer they might email it to you.</P> Tue, 16 Dec 2025 17:50:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168848#M278864 caesarome 2025-12-16T17:50:34Z https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168889#M278874 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565627">@Sam101</a>&nbsp; did you do a swap for the new phone or did you just order another phone ?&nbsp;</P> Tue, 16 Dec 2025 18:22:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Need-help/m-p/5168889#M278874 63johnw 2025-12-16T18:22:11Z