topic Re: new mobile phone in Sky Mobile

new mobile phone

sylvia24 — Tue, 16 Dec 2025 14:19:38 GMT

I have recently had a new mobile phone from Sky into which I transferred the sim from my old phone and I thought everything was ok but I am getting messages from Sky about activating my new sim. I can't seem to get an answer on the online help and I can't find a telephone number to ring. Can anybody help?

Re: new mobile phone

PandJ2020 — Tue, 16 Dec 2025 14:32:13 GMT

Ignore it.

You don't have to activate your new SIM. It will drop off your account and you won't be charged.

Re: new mobile phone

Helpme66 — Fri, 06 Feb 2026 16:50:18 GMT

Hi I'm seeing if I can get a new mobile

Re: new mobile phone

caesarome — Fri, 06 Feb 2026 16:59:42 GMT

@Helpme66

Nobody here can answer that so you will have to place the order here:

https://www.sky.com/shop/mobile/phones

A credit check will be carried out after you place the order and you will be told (via a cancellation email) should you fail it.