topic Re: New mobile contract in Sky Mobile

New mobile contract

gurneyavenue20 — Tue, 16 Dec 2025 13:38:24 GMT

I have transfwrred pac code over and number but i am unable to make normal telephone calls it says no service

Re: New mobile contract

caesarome — Tue, 16 Dec 2025 13:41:29 GMT

Was your number on a different network and if it was when did you give Sky the package code. Also have you activated the sim and has Sky told you that your number has transferred over ?

Re: New mobile contract

gurneyavenue20 — Tue, 16 Dec 2025 14:14:19 GMT

Hi,

I Just spoke to them and they said it takes 48 hours to transfer number and get service. I have had the text to say that they have done my existing number from 02

Re: New mobile contract

caesarome — Tue, 16 Dec 2025 17:47:41 GMT

@gurneyavenue20

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

At the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.