topic Re: Phone bill in Sky Mobile

Phone bill

Erica22 — Tue, 16 Dec 2025 10:30:38 GMT

Can't afford my phone bill, why have I been charged twice for my new phone and once for my old phone. I can't afford that and now I've been left with no money as my phone bill has cost me a fortune

Re: Phone bill

caesarome — Tue, 16 Dec 2025 10:34:08 GMT

@Erica22 wrote:

why have I been charged twice for my new phone and once for my old phone.

What happened with your old phone, was it returned to Sky via a swap because if so billing continues until it has been inspected and this can take 2-3 weeks.

Re: Phone bill

PandJ2020 — Tue, 16 Dec 2025 10:35:55 GMT

@Erica22 wrote:
Can't afford my phone bill, why have I been charged twice for my new phone and once for my old phone. I can't afford that and now I've been left with no money as my phone bill has cost me a fortune

If you just performed a swap then it's quite normal to pay for both phones due to the delay in processing the return of the old phone (which takes 3-4 weeks currently). Any payment for the old phone will be a credit on your account (or will reduce any shortfall in valuation).