Complain

Mahjabeen — Tue, 16 Dec 2025 05:37:51 GMT

I am writing yet again regarding my iPhone 16 Pro Max that I accidentally sent to Sky due to a QR label mix-up. I received two QR codes—one from Three and one from Sky. The labels were switched, and as a result, my Three device was sent to Sky by mistake.

This situation has now been ongoing for three months, and frankly, Sky’s complete lack of response is unacceptable.

Despite multiple complaints, messages, and requests for help, nobody at Sky has bothered to respond, acknowledge the issue, or take any steps to return my device. I have provided the IMEI number, device details, dispatch information, and explained clearly what happened. Yet Sky has done absolutely nothing.

I am holding Sky fully responsible for the failure to locate, return, or even investigate the device that arrived due to the mislabelled QR code. The silence and lack of action from your side is extremely unprofessional and completely unacceptable for a company of your size.

I expect the following immediately:

Confirmation that Sky is actively investigating this incident.
A clear update on where my device is.
Steps Sky is taking to return the iPhone 16 Pro Max to me without delay.
A written explanation for why this issue has been ignored for months.

Let me be very clear:
If Sky continues to ignore this matter, I will escalate this to CISAS and pursue legal action through the Small Claims Court for the full value of the device, along with any compensation I am entitled to for Sky’s negligence and failure to respond.

I expect a response within 7 days of receiving this email. I will not be waiting any longer.

Re: Complain

GD1 — Tue, 16 Dec 2025 09:27:39 GMT

@Mahjabeen I'm afraid you'r not contacting or emailing Sky customer service, you won't receive a reply to your complaint through the community, you need to use the correct routes as detailed here https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

As this is a customer helps customer community no one here can give you any updates.

Re: Complain

63johnw — Tue, 16 Dec 2025 10:30:38 GMT

As mentioned @Mahjabeen this isn't sky CS here so nothing will happen from sky with regards to the mistake you made sending the device to the wrong place.

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Complain

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