https://helpforum.sky.com/t5/Sky-Mobile/Damaged-products-received/m-p/5167517#M278684 <P>Hi team sky,</P><P><BR />Just to share my recent experience with you After placing my order it said it will arrive next day then i had to take day off from my work but the delivery driver took picture just from the parking area he didn't even came upstairs to knock the door after that parcel was not delivered then next day I received my parcel and when I opened the packaging product was damaged i had to report that and then they placed another order for me asking previous one i have to return then only i will get my refund and same happened with next delivery no one came in given time slot and at the end they rescheduled it to next day. Highly disappointed dissatisfied with the product.</P><P>&nbsp;</P><P>what if someone is not having enough time to follow these return postage and all things even though i shared the damaged product images at the same could you please refund and cancel instalments of first device?</P><P>&nbsp;</P><P>thanks</P> Mon, 15 Dec 2025 10:25:33 GMT Ma10 2025-12-15T10:25:33Z https://helpforum.sky.com/t5/Sky-Mobile/Damaged-products-received/m-p/5167517#M278684 <P>Hi team sky,</P><P><BR />Just to share my recent experience with you After placing my order it said it will arrive next day then i had to take day off from my work but the delivery driver took picture just from the parking area he didn't even came upstairs to knock the door after that parcel was not delivered then next day I received my parcel and when I opened the packaging product was damaged i had to report that and then they placed another order for me asking previous one i have to return then only i will get my refund and same happened with next delivery no one came in given time slot and at the end they rescheduled it to next day. Highly disappointed dissatisfied with the product.</P><P>&nbsp;</P><P>what if someone is not having enough time to follow these return postage and all things even though i shared the damaged product images at the same could you please refund and cancel instalments of first device?</P><P>&nbsp;</P><P>thanks</P> Mon, 15 Dec 2025 10:25:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Damaged-products-received/m-p/5167517#M278684 Ma10 2025-12-15T10:25:33Z https://helpforum.sky.com/t5/Sky-Mobile/Damaged-products-received/m-p/5167522#M278687 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4564194">@Ma10</a>&nbsp; you aren't talking to sky CS here. You will need to call sky for help or make a formal complaint.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Mon, 15 Dec 2025 10:36:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Damaged-products-received/m-p/5167522#M278687 63johnw 2025-12-15T10:36:22Z