topic Re: Bill in Sky Mobile

Bill

Becky43 — Sat, 13 Dec 2025 19:38:13 GMT

It's saying my bills is overdue which normally it comes out my bank automatically, I have money in the bank ! I have tried paying manually and it's not working , I have called up to pay and not working ! I have used another card and not working!

Re: Bill

caesarome — Sat, 13 Dec 2025 19:39:43 GMT

@Becky43

When is your billing date and is it paid by a direct debit ?

Re: Bill

Becky43 — Sat, 13 Dec 2025 19:40:41 GMT

It's the 11th and yes it is by direct debit but it didn't come out my bank even tho I have money in bank to cover it

Re: Bill

Daniel0210 — Sat, 13 Dec 2025 19:40:45 GMT

@Becky43 wrote:

It's saying my bills is overdue which normally it comes out my bank automatically

@Becky43
If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Bill

Becky43 — Sat, 13 Dec 2025 19:42:51 GMT

It's saying it's suspended which is frustrating as I'm trying to pay it

Re: Bill

caesarome — Sat, 13 Dec 2025 19:58:55 GMT

@Becky43 wrote:

It's saying it's suspended

You said in your opening post it says it is overdue and now that your services are suspended ?

Can you actually access your Sky TV, Broadband/Talk or Mobile service ?