https://helpforum.sky.com/t5/Sky-Mobile/Reinstate-service/m-p/5166473#M278554 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4563182">@MelT25</a>&nbsp;</P> <P>When you call Sky again, which you will need to do, I would ask them to place the order for you as you are not going to be able to do&nbsp;it unless someone can clear the message for you.</P> Sat, 13 Dec 2025 19:19:11 GMT caesarome 2025-12-13T19:19:11Z https://helpforum.sky.com/t5/Sky-Mobile/Reinstate-service/m-p/5166454#M278551 <P>I am trying to order a new phone but when I click on the phone it says there is restriction on my account and I need to reinstate service. Having gone through all my bills and apps I can't find anything wrong so called customer services to be told everything is up to date too!! Tried again today and same message has appeared! How can I get this resolved?</P> Sat, 13 Dec 2025 18:51:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Reinstate-service/m-p/5166454#M278551 MelT25 2025-12-13T18:51:17Z https://helpforum.sky.com/t5/Sky-Mobile/Reinstate-service/m-p/5166473#M278554 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4563182">@MelT25</a>&nbsp;</P> <P>When you call Sky again, which you will need to do, I would ask them to place the order for you as you are not going to be able to do&nbsp;it unless someone can clear the message for you.</P> Sat, 13 Dec 2025 19:19:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Reinstate-service/m-p/5166473#M278554 caesarome 2025-12-13T19:19:11Z