topic Reissued PAC CODE request in Sky Mobile

Reissued PAC CODE request

Jonny_B — Sat, 13 Dec 2025 09:32:13 GMT

Does anybody know how to make Sky comply with this?

They issued a single PAC Code to cover two different phone numbers.

Now only one number has ported but when I ask for a second PAC for the second number, they say the number has already left SKY and they can't do anything about it.

How do I get them to go back and get the historical information for the second number and issue a PAC Code for it? Who do I complain to if this cannot be actioned by Sky ?

Re: Reissued PAC CODE request

63johnw — Sat, 13 Dec 2025 09:38:50 GMT

Hi @Jonny_B have you tried using the same PAC code as I have read previously if moving all sims from the account only one PAC is issued ?

edit. "While Ofcom regulations allow for a single PAC for multiple numbers, smaller providers may require a separate PAC for each number due to system limitations. Larger providers often have processes for handling multiple lines under one PAC, especially for family or business plans."

Re: Reissued PAC CODE request

Jonny_B — Sat, 13 Dec 2025 09:58:01 GMT

Hi, thx for the reply. I have tried the PAC for both. Am moving to three and they get an error message that's says:

"PAC in invalidated"

Re: Reissued PAC CODE request

63johnw — Sat, 13 Dec 2025 10:03:36 GMT

All I can suggest is a formal complaint @Jonny_B

https://www.sky.com/help/articles/how-to-make-a-complaint