Cancelling Orders

Brandon36 — Fri, 12 Dec 2025 20:33:41 GMT

I have tried ordering a macbook 2 separate times, within 5 minutes the order has been cancelled with no specific reason. I have double checked all my information is correct and my credit score is high. Has anyone else had the same problem. Thanks

Re: Cancelling Orders

Daniel0210 — Fri, 12 Dec 2025 20:37:42 GMT

@Brandon36
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder

topic Cancelling Orders in Sky Mobile

Cancelling Orders

Re: Cancelling Orders