https://helpforum.sky.com/t5/Sky-Mobile/Returning-new-phone/m-p/5165415#M278424 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4562067">@Tegan11</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 12 Dec 2025 13:38:16 GMT Daniel0210 2025-12-12T13:38:16Z https://helpforum.sky.com/t5/Sky-Mobile/Returning-new-phone/m-p/5165413#M278423 <P>I need to know how to return my new iPhone&nbsp;</P> Fri, 12 Dec 2025 13:36:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returning-new-phone/m-p/5165413#M278423 Tegan11 2025-12-12T13:36:39Z https://helpforum.sky.com/t5/Sky-Mobile/Returning-new-phone/m-p/5165415#M278424 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4562067">@Tegan11</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 12 Dec 2025 13:38:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returning-new-phone/m-p/5165415#M278424 Daniel0210 2025-12-12T13:38:16Z