https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5164768#M278316 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561453">@JadeBrownley</a>&nbsp; its taking at least 3 weeks for returns to be processed&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561453">@JadeBrownley</a>, any overpayment during this period will be refunded. If it's been more than 4 weeks the call sky on 150 with your tracking information and get them to chase it up.&nbsp;</P> Thu, 11 Dec 2025 17:47:29 GMT 63johnw 2025-12-11T17:47:29Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5164767#M278315 <P>Hi&nbsp;</P><P>my phone bill is staying iPhone 15 pro max &amp; iPhone 17 pro max&nbsp;</P><P>I signed the agreement for swap, I've sent my old phone back and starting my new agreement&nbsp;</P><P>&nbsp;</P> Thu, 11 Dec 2025 17:43:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5164767#M278315 JadeBrownley 2025-12-11T17:43:42Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5164768#M278316 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561453">@JadeBrownley</a>&nbsp; its taking at least 3 weeks for returns to be processed&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561453">@JadeBrownley</a>, any overpayment during this period will be refunded. If it's been more than 4 weeks the call sky on 150 with your tracking information and get them to chase it up.&nbsp;</P> Thu, 11 Dec 2025 17:47:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5164768#M278316 63johnw 2025-12-11T17:47:29Z