https://helpforum.sky.com/t5/Sky-Mobile/Why-can-t-my-son-use-data/m-p/5164721#M278308 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561394">@Faye78</a>&nbsp; just to confirm he has mobile data turned on in his phone settings ? Has he checked the correct APN is stored in the phone settings ?</P> Thu, 11 Dec 2025 16:54:40 GMT 63johnw 2025-12-11T16:54:40Z https://helpforum.sky.com/t5/Sky-Mobile/Why-can-t-my-son-use-data/m-p/5164701#M278306 My son has a iphone16e only had it a month can't access data to load any apps,he needs data to use his online bus ticket, but when he tries to use the app he has to restart his phone to make data work Thu, 11 Dec 2025 16:40:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Why-can-t-my-son-use-data/m-p/5164701#M278306 Faye78 2025-12-11T16:40:17Z https://helpforum.sky.com/t5/Sky-Mobile/Why-can-t-my-son-use-data/m-p/5164721#M278308 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561394">@Faye78</a>&nbsp; just to confirm he has mobile data turned on in his phone settings ? Has he checked the correct APN is stored in the phone settings ?</P> Thu, 11 Dec 2025 16:54:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Why-can-t-my-son-use-data/m-p/5164721#M278308 63johnw 2025-12-11T16:54:40Z