topic Re: Return order in Sky Mobile

Return order

Clairehorrocks1 — Mon, 08 Dec 2025 22:33:39 GMT

How can I get a prepaid refund/return slip without trying to get in touch with Sky?

Re: Return order

Daniel0210 — Tue, 09 Dec 2025 10:07:33 GMT

@Clairehorrocks1

What equipment are you wanting to return? Haveyou cancelled the subscription and received confirmation from Sky?

Return mobile

Clairehorrocks1 — Wed, 10 Dec 2025 22:48:22 GMT

Can I return a new phone with the package it came in? Struggling to speak to anyone who will help me?

Re: Return order

Clairehorrocks1 — Wed, 10 Dec 2025 22:51:58 GMT

No. Cannot get through to Sky. Promised ro call me back 4pm yesterday but no luck.

Re: Return order

Daniel0210 — Thu, 11 Dec 2025 04:41:44 GMT

@Clairehorrocks1

I have now found your other thread on the mobile board so have moved them together.

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.