topic Re: Data query in Sky Mobile

Data query

Gemma3005 — Fri, 05 Dec 2025 11:52:01 GMT

Hi, I received a text to

advise I don't have much data left, I'm unsure why as I haven't been able to make calls and have been trying to get help.

I have taken more data that I previously had with vodaphone and I never used it all?

thanks

Re: Data query

caesarome — Fri, 05 Dec 2025 13:17:33 GMT

@Gemma3005

Are you new to Sky Mobile because if so before you data resets on your billing date what you get is based on the number of days before this happens so will not be the full allowance but after it does reset you will get the full amount each month.

Re: Data query

Gemma3005 — Wed, 10 Dec 2025 11:29:48 GMT

Sorry what does that mean? I'm concerned I will be charged for using more data than my allowance which is what the text implies?

but I have had WiFi in most places so have hardly used my phone for data and I have more than I did with Vodafone which I didn't have charges. Can you confirm what's happening please?

thanks

gemma

Re: Data query

PandJ2020 — Wed, 10 Dec 2025 12:18:22 GMT

@Gemma3005 wrote:
Sorry what does that mean? I'm concerned I will be charged for using more data than my allowance which is what the text implies?

It means once you've used your monthly data allowance then you stop getting data. (Until you take action or the monthly roll happens)

You won't be charged (it just stops working).

Re: Data query

Daniel0210 — Wed, 10 Dec 2025 12:20:43 GMT

@Gemma3005 wrote:
I have taken more data that I previously had with vodaphone and I never used it all?

@Gemma3005

You can't transfer data from a previous provider and expect to use it on a Sky sim if that's what you're implying.

Re: Data query

63johnw — Wed, 10 Dec 2025 12:23:17 GMT

Hi @Gemma3005 what data plan did you choose with sky ?

Re: Data query

63johnw — Wed, 10 Dec 2025 12:24:28 GMT

@Daniel0210 wrote:
@Gemma3005 wrote:
I have taken more data that I previously had with vodaphone and I never used it all?
@Gemma3005
You can't transfer data from a previous provider and expect to use it on a Sky sim if that's what you're implying.

Hi @Daniel0210 I think the OP means they took a bigger data plan with sky than their previous network.

Re: Data query

PandJ2020 — Wed, 10 Dec 2025 12:35:22 GMT

...or it could be the 100MB confusion. (Where some seem to read that as 100GB)

Re: Data query

63johnw — Wed, 10 Dec 2025 14:46:40 GMT

That's what I was thinking @PandJ2020 👍🏼