topic Phone signal issue in Sky Mobile

Phone signal issue

Lefteri — Wed, 10 Dec 2025 11:40:44 GMT

Hi, my new mobile phone doesn't have a good signal

Re: Phone signal issue

Daniel0210 — Wed, 10 Dec 2025 11:44:42 GMT

@Lefteri

Are you new to Sky mobile?

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile

Remember Sky don't own or maintain any mobile masts so if there is a local mast issue you and others in the area will be relying on a third party fix.

Re: Phone signal issue

63johnw — Wed, 10 Dec 2025 11:44:44 GMT

Hi @Lefteri any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Are you able to make calls etc ? As not having a good signal doesn't mean you can't use your phone ? No signal would stop your phone working.

Re: Phone signal issue

Lefteri — Wed, 10 Dec 2025 11:47:57 GMT

Hi I am not new to sky. I just upgraded to a new phone. I have struggled for days now to get my new SIM contract working, but it doesn't seem like I have good signal wherever I go

Re: Phone signal issue

Lefteri — Wed, 10 Dec 2025 11:49:01 GMT

I can make calls, but it's not good signal I have to be on Wi-Fi most of the time