topic Re: Complaints email address in Sky Mobile

Re: Complaints email address

Juliegoldring — Wed, 10 Dec 2025 10:04:42 GMT

No phone signal for 4 days now

No correspondence from sky

When will this be rectified.

Re: Complaints email address

PandJ2020 — Wed, 10 Dec 2025 10:14:25 GMT

@Juliegoldring wrote:
No phone signal for 4 days now
No correspondence from sky
When will this be rectified.

Anything reported here: https://www.sky.com/help/articles/service-status-sky-mobile

Phone signal down in my area

Juliegoldring — Wed, 10 Dec 2025 10:22:55 GMT

No phone signal now for 4 days in the area I live in its not only me half the town .

Re: Complaints email address

Daniel0210 — Wed, 10 Dec 2025 10:25:23 GMT

@Juliegoldring

You had added to a thread on the Sky Q board, so as it's a mobile issue I have moved it to the appropriate board.

You say 'no correspondence from Sky'. Have you already reported this to them?

If it's due to a mast issue then you might be unaware that Sky don't own or maintain any phone masts so you'd be relying on a third party repair.

No mobile signal due to 02 been down in our area for over a week.

Juliegoldring — Mon, 15 Dec 2025 11:26:31 GMT

No mobile signal for over a week due to 02 been down.. Am I entitled to some of my monthly bill back ..

Re: No mobile signal due to 02 been down in our area for over a week.

Daniel0210 — Mon, 15 Dec 2025 11:30:15 GMT

@Juliegoldring

There is no automatic compensation for mobile outages.

Remember Sky don't own or maintain any mobile masts so if there is a local mast issue you and others in the area will be relying on a third party fix.

Once it has been repaired call Sky and see if they'll credit your Sky account as a good will gesture.

Re: No mobile signal due to 02 been down in our area for over a week.

63johnw — Mon, 15 Dec 2025 11:31:08 GMT

Hi @Juliegoldring once it's repaired then call sky and they may as a good will gesture credit you for the days lost. There is no guaranteed compensation and not for a full month unless service is down for a month.