topic Re: Mobile ordering issue in Sky Mobile

Mobile ordering issue

Darren147 — Wed, 29 Jan 2025 18:52:12 GMT

Hi,

I've been trying to order a mobile phone on the Sky site and it keeps failing when i get to the final part of the process. 'Technical error, its not you its us'.

Tried it on both my sky app and webpage, same happens on both. anybody else heard of this?

Regards,

Darren

Re: Mobile ordering issue

Daniel0210 — Wed, 29 Jan 2025 18:54:51 GMT

@Darren147

Give Sky a call and an agent can place an order for you.

Re: Mobile ordering issue

Darren147 — Wed, 29 Jan 2025 19:14:06 GMT

There is that option, although I'm not big fan of waiting in call centre queues. A little embarrassing Sky have this issue 2 days running (If it is their issue). It's probably costing them a fortune in lost sales...

Re: Mobile ordering issue

Deeanne — Wed, 29 Jan 2025 20:53:16 GMT

I'm having the same issue

Surely sky sees these posts and reply with a solution to the issue

Re: Mobile ordering issue

Daniel0210 — Wed, 29 Jan 2025 20:55:49 GMT

@Deeanne
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here so you're unlikely to get a response from them.

If clearing cache etc doesn't work then calling is the option.

Re: Mobile ordering issue

J18BES — Sat, 12 Apr 2025 21:23:24 GMT

i haver had this issue for 3 months now, number of calls to customer services with no solution just fobbed off that will be looked into and contacted.

ive missed out of a couple deals because of this.

Re: Mobile ordering issue

ExasperatedUser — Tue, 09 Dec 2025 14:22:44 GMT

I had the same issue for the last 24 hrs....the issue appears to be the order getting stuck in cache and going in a death loop when you try again.. The simple solution that worked for me on my iPhone was to delete the app and reinstall- then my order went through first time. Attached the how to link for iPhone and Android users

https://www.google.com/search?q=how+to+delete+cache+when+order+fails+on+sky+mobile&rlz=1CDGOYI_enGB631GB677&oq=how+to+delete+cache+when+order+fails+on+sky+mobile&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRigATIHCAIQIRigATIHCAMQIRifBTIKCAQQABiABBiiBDIKCAUQABiABBiiBDIKCAYQABiABBiiBDIKCAcQABiABBiiBNIBCTM5NDE5ajBqN6gCALACAOIDBBgBIF8&hl=en-GB&sourceid=chrome-mobile&ie=UTF-8