topic Contract in Sky Mobile

Contract

Pedro741 — Mon, 08 Dec 2025 16:46:22 GMT

I received an email saying my order was cancelled, but I didn't request any kind of cancellation. I don't know why this is happening.

Re: Contract

SKY1992bf — Mon, 08 Dec 2025 16:47:38 GMT

@Pedro741

As fellow customers on here not sky support we can't say why with a 100% certainty but it's possible you have failed Skys credit checks

they will be able to confirm this if you call them but can't give you the exact reason as they aren't allowed to, you would need to check your credit file yourself by signing up to a credit agency and check for obvious errors like spelling mistakes

Re: Contract

gillian57 — Mon, 08 Dec 2025 17:02:12 GMT

I A'm trying to pay of my phone as my new one has arivied

Re: Contract

caesarome — Mon, 08 Dec 2025 17:04:35 GMT

@gillian57

Call Sky on 150 from a phone that has a Sky sim in it so they can take the payment from you.