Re: Pathetic Roaming in Europe

Khem+Kaur — Mon, 08 Dec 2025 16:00:09 GMT

i am in germany right now my roaming everything is on but its not working i cant use my data

Re: Pathetic Roaming in Europe

Daniel0210 — Mon, 08 Dec 2025 16:03:41 GMT

@Khem+Kaur

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Alternatively if you've been there for a while could you have exceeded the relatively new fair usage policy?

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Re: Pathetic Roaming in Europe

caesarome — Mon, 08 Dec 2025 16:07:10 GMT

@Khem+Kaur

The only this as customervwe can do is to

point out this to you:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

And to point out the data useage is restricted to 26GB.

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Re: Pathetic Roaming in Europe