topic Re: Return phone in Sky Mobile

Return phone

Mullen — Mon, 08 Dec 2025 14:07:10 GMT

Hier, I received my new iphone seventeen pro today.But I really don't like the phone.Can I return it and cancel my contract?But I would like to keep the sim

Re: Return phone

PandJ2020 — Mon, 08 Dec 2025 14:26:47 GMT

@Mullen wrote:
Hier, I received my new iphone seventeen pro today.But I really don't like the phone.Can I return it and cancel my contract?But I would like to keep the sim

Yes, you have a cooling off period - you have to call Sky (on 150 from a Sky SIM) to arrange the return.

Re: Rufund

daveNOS — Mon, 08 Dec 2025 14:28:09 GMT

@MullenYou will have to call Sky to arrange the return of the phone.

Re: Return phone

Daniel0210 — Mon, 08 Dec 2025 15:40:31 GMT

@Mullen

Your duplicate thread has been removed and its reply moved to this one.

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.