topic Re: Still no signal in Sky Mobile

Still no signal

Emily200 — Mon, 08 Dec 2025 12:40:03 GMT

I purchased the new I phone and activated my sim on 4th December and it's still showing no signal and a satellite. Apparently the phone mast is down in my area but is this normal? I have never had this with any other company? I'm paying a lot of money to have this phone and can't use it

Re: Still no signal

63johnw — Mon, 08 Dec 2025 12:42:30 GMT

Hi @Emily200 this should show you if there are any issues in your area.

https://www.sky.com/help/articles/service-status-sky-mobile

Have you not travelled away from your home area to see if it starts working ?

Re: Still no signal

Emily200 — Mon, 08 Dec 2025 12:50:20 GMT

Hi yes I have travelled out of my home area and apparently a mast is down.. doesn't seem quite right don't you think?

Re: Still no signal

caesarome — Mon, 08 Dec 2025 13:18:01 GMT

@Emily200 wrote:

Apparently the phone mast is down in my area but is this normal?

When masts need a repair it is not Sky that will carry out this work

ad it is owned by someone else who will be the ones to carry out the repair.

Once it has been fixed and your service is restored you can speak to Sky about having a credit added to your account for the number of days you have had no service.

Re: Still no signal

PandJ2020 — Mon, 08 Dec 2025 13:24:40 GMT

Just to confirm, it's working when you travel out of the area?

Re: Still no signal

63johnw — Mon, 08 Dec 2025 13:25:23 GMT

It will depend how far you have travelled @Emily200 as once you are some distance from home you should switch to a different mast and connect.

Re: Still no signal

Emily200 — Thu, 11 Dec 2025 11:45:37 GMT

It's been a week and still not signal is it possible to return the phone?

my friend lives in the area and she is with O2 and her signal is fine this is so frustrating!

it's not working in Pontypridd or Cardiff for me.

Re: Still no signal

63johnw — Thu, 11 Dec 2025 14:53:55 GMT

Hi @Emily200 as you are still in the 31 day cooling off period then yes you can return the phone and cancel the sim. You will need to find a way to call sky to arrange this.