https://helpforum.sky.com/t5/Sky-Mobile/Returned-items/m-p/5160885#M277736 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2262269">@Bonnie1992</a>&nbsp; its been taking more than 3 weeks for returns to be processed lately. Any overpayment will be refunded. If it's longer than this that the items were returned then you will need to perservere on the phone.&nbsp;</P> Sun, 07 Dec 2025 15:07:11 GMT 63johnw 2025-12-07T15:07:11Z https://helpforum.sky.com/t5/Sky-Mobile/Returned-items/m-p/5160883#M277735 <P>I swapped my sons iPad for a new one and sent back the iPhone 17 after deciding not to keep it. I have been charged for the old iPhone and the iPhone 17. Gave Sky proof of postage and they have still not returned any money, and the next predicted bill shows these items on it!&nbsp;</P> Sun, 07 Dec 2025 15:03:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returned-items/m-p/5160883#M277735 Bonnie1992 2025-12-07T15:03:32Z https://helpforum.sky.com/t5/Sky-Mobile/Returned-items/m-p/5160885#M277736 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2262269">@Bonnie1992</a>&nbsp; its been taking more than 3 weeks for returns to be processed lately. Any overpayment will be refunded. If it's longer than this that the items were returned then you will need to perservere on the phone.&nbsp;</P> Sun, 07 Dec 2025 15:07:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returned-items/m-p/5160885#M277736 63johnw 2025-12-07T15:07:11Z